Privacy Policy

Last updated: January 15, 2025

Introduction

At Elewate ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, software platform, and services.

By using Elewate's services, you consent to the data practices described in this Privacy Policy. If you do not agree with the practices described here, please do not use our services.

1. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us, including:

  • Name, email address, and contact information
  • Company name and business information
  • Billing and payment information
  • Account credentials and profile information
  • Communication preferences

Usage Data

We automatically collect certain information about your use of our services:

  • Device information (IP address, browser type, operating system)
  • Usage patterns and feature interactions
  • Log files and analytics data
  • Cookies and similar tracking technologies

Customer Data

As part of our CRM and marketing automation services, you may upload customer data. We act as a data processor for this information and handle it according to your instructions and applicable data protection laws.

2. How We Use Your Information

We use the collected information for the following purposes:

  • Provide, maintain, and improve our services
  • Process transactions and manage billing
  • Communicate with you about your account and our services
  • Provide customer support and technical assistance
  • Send marketing communications (with your consent)
  • Analyze usage patterns to enhance user experience
  • Comply with legal obligations and protect our rights
  • Prevent fraud and ensure platform security

3. Information Sharing and Disclosure

We Do Not Sell Your Data

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

Limited Sharing

We may share your information only in the following circumstances:

  • With your explicit consent
  • With trusted service providers who assist in our operations
  • To comply with legal requirements or court orders
  • To protect our rights, property, or safety
  • In connection with a business transfer or merger

4. Data Security

We implement industry-standard security measures to protect your information:

  • End-to-end encryption for data transmission
  • Secure data storage with encryption at rest
  • Regular security audits and penetration testing
  • SOC 2 Type II compliance
  • Multi-factor authentication options
  • Employee access controls and training
  • Incident response and breach notification procedures

5. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

  • Account information: Retained while your account is active
  • Usage data: Typically retained for 2 years for analytics purposes
  • Financial records: Retained for 7 years as required by law
  • Customer data: Deleted within 30 days of account termination

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

GDPR Rights (EU Residents)

  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing

CCPA Rights (California Residents)

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt-out of the sale of personal information
  • Right to non-discrimination for exercising privacy rights

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

Essential Cookies

Required for basic functionality, authentication, and security.

Analytics Cookies

Help us understand how you use our services to improve performance.

Marketing Cookies

Used to deliver relevant advertisements (only with your consent).

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:

  • Standard Contractual Clauses for EU data transfers
  • Adequacy decisions where applicable
  • Binding Corporate Rules for internal transfers
  • Certification schemes and codes of conduct

9. Third-Party Services

Our platform integrates with various third-party services. We carefully select partners who maintain high privacy standards:

  • Payment processors (Stripe, PayPal)
  • Email service providers
  • Analytics platforms (Google Analytics)
  • Cloud infrastructure providers (AWS, Google Cloud)
  • Customer support tools

Each integration is governed by the respective third party's privacy policy.

10. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes via email or through our platform. Your continued use of our services after such modifications constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Privacy Officer: gaurav@elewate.co

General Contact: support@elewate.co

Phone: +91 73 5797 5797

Address: 10x Profits, Delhi, India

We will respond to your inquiry within 30 days of receipt.

This Privacy Policy is effective as of January 15, 2025