Terms and Conditions

Last updated: January 15, 2025

Introduction

Welcome to Elewate ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our website, software platform, and services (collectively, the "Service") operated by Elewate.

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.

1. Acceptance of Terms

By creating an account, accessing, or using Elewate's services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

These Terms constitute a legally binding agreement between you and Elewate. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.

2. Description of Service

Elewate provides an all-in-one business growth platform that includes:

  • Customer Relationship Management (CRM) tools
  • Marketing automation and email campaigns
  • Sales funnel and website building tools
  • SMS and WhatsApp marketing capabilities
  • AI-powered automation and assistance
  • Analytics and reporting features
  • Integration with third-party applications

3. User Accounts

Account Creation

You must provide accurate, current, and complete information during registration and keep your account information updated.

Account Security

You are responsible for safeguarding your password and all activities under your account. Notify us immediately of any unauthorized use.

Account Termination

We reserve the right to terminate accounts that violate these Terms or engage in prohibited activities.

4. Acceptable Use Policy

You agree not to use the Service to:

  • Violate any applicable laws or regulations
  • Send spam, unsolicited communications, or engage in phishing
  • Upload malicious code, viruses, or harmful content
  • Attempt to gain unauthorized access to our systems
  • Interfere with or disrupt the Service or servers
  • Impersonate others or provide false information
  • Engage in any activity that could harm our reputation

5. Payment Terms

Subscription Fees

Subscription fees are billed in advance on a monthly or quarterly basis and are non-refundable except as required by law.

Price Changes

We reserve the right to modify pricing with 30 days' notice. Continued use after price changes constitutes acceptance.

Late Payments

Failure to pay may result in service suspension or termination. We may charge late fees for overdue accounts.

6. Intellectual Property Rights

Our Rights

The Service and its original content, features, and functionality are owned by Elewate and protected by international copyright, trademark, and other intellectual property laws.

Your Content

You retain ownership of content you upload but grant us a license to use, store, and process it to provide the Service.

7. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information when you use our Service.

We comply with applicable data protection laws, including GDPR and CCPA, and implement appropriate security measures to protect your data.

8. Disclaimers and Limitations

Service Availability

While we strive for 99.9% uptime, we cannot guarantee uninterrupted service and are not liable for temporary unavailability.

Limitation of Liability

Our liability is limited to the amount paid for the Service in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages.

9. Termination

Either party may terminate this agreement at any time. Upon termination:

  • Your access to the Service will be suspended
  • We will provide a reasonable period to export your data
  • We may delete your data after the retention period
  • Outstanding fees remain due and payable

10. Governing Law and Disputes

These Terms are governed by the laws of India. Any disputes will be resolved through binding arbitration in Delhi, India.

Before initiating formal proceedings, parties agree to attempt resolution through good faith negotiations.

11. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes via email or through the Service. Continued use after changes constitutes acceptance of the new Terms.

12. Contact Information

If you have questions about these Terms, please contact us:

Email: support@elewate.co

Phone: +91 73 5797 5797

Address: 10x Profits, Delhi, India

These Terms and Conditions are effective as of January 15, 2025